Terms of Service

1. Acceptance of Terms

By using the services of TaxPilotBest, accessible via taxpilotbest.com, you agree to these terms.

2. Changes to Terms

We may update these terms for year 2025; continued use implies acceptance.

3. Services, Digital Materials, and Products

TaxPilotBest provides three categories of offerings: professional services, digital materials, and tangible items. Each category has specific guidelines regarding scheduling, rescheduling, and reimbursements as described below.

4. Professional Services

Our professional services cover strategic tax planning and filing for businesses. Appointments are scheduled upon payment of the service fee. You may reschedule up to 48 hours before the session by contacting us by phone. Requests made less than 48 hours prior may incur additional charges. Service cancellations requested at least 7 days before the scheduled date are eligible for a full reimbursement. Cancellations within 7 days incur a 50% fee retention of the service charge. No reimbursement is available for no-shows. Reimbursements are issued within 14 days of confirmation via the original payment method.

5. Digital Materials

This category includes reports, guides, and tools delivered electronically. All sales are final upon delivery. No reimbursement or rescheduling applies once the digital material is accessed. If you encounter a technical defect preventing access, contact us within 5 days to receive an alternative file or full reimbursement. Claims after 5 days will not be eligible.

6. Tangible Products

Physical items purchased through TaxPilotBest may be sent back by the buyer within 15 days of delivery. Items must be unused and in original packaging. A restocking fee of 20% of the product price applies. After inspection, a reimbursement will be processed within 21 days via the original payment source. Shipping costs are non-reimbursable unless the send-back results from an error on our part.

7. Reimbursement Procedures

All approved reimbursements are processed to the payment method used at purchase. Processing times vary by provider but typically complete within the specified windows above. If you have questions about a pending reimbursement, contact our support team.

8. Contact Information

For questions about these terms, or to request rescheduling or a reimbursement, please reach out:

TaxPilotBest
290 Bremner Boulevard
Toronto, ON M5V 3L9
Canada
Phone: +14162885974
Business ID: 412005294
Form: Contact Us

9. Governing Law

These terms are governed by the laws applicable in Toronto, Ontario, Canada.